1. Introduction
This document outlines the policies for using our software, which is available both as a Software-as-a-Service (SaaS) and an on-premises solution. Our service is hosted on Microsoft Azure, ensuring high availability, security, and scalability.
2. Definitions
- SaaS: Software-as-a-Service, a cloud-based service accessible via the internet.
- On-Premises: Software installed and run on local servers within the user’s organization.
- Service: The software provided by our company, including both SaaS and on-premises versions.
3. Access and Usage
SaaS
- Users can access the SaaS version through a web browser with a valid subscription that is installed in their company’s Azure tenant.
- Access credentials must be kept confidential and not shared with unauthorized individuals.
- Users must comply with all applicable laws and regulations while using the service.
On-Premises
- The on-premises components must be installed on servers that meet the specified system requirements.
- Users are responsible for maintaining the security and integrity of their on-premises environment.
- Regular updates and patches provided by our company must be applied promptly.
4. Data Security
- SaaS: Data is stored in Azure data centers with robust security measures, including encryption at rest and in transit.
- On-Premises: Users are responsible for securing their data, including implementing encryption and access controls.
5. Privacy
- We are committed to protecting user privacy and complying with relevant data protection laws.
- Personal data collected through the SaaS service will be processed in accordance with our Privacy Policy.
- Users of the on-premises version must ensure compliance with their own privacy policies and regulations.
6. Support and Maintenance
- SaaS: Support is available 24/7 through our online helpdesk. Regular maintenance windows will be communicated in advance.
- On-Premises: Support is available during business hours. Users must ensure their systems are up-to-date with the latest patches and updates.
7. Compliance
- Users must comply with all applicable laws, regulations, and industry standards while using the service.
- Our company reserves the right to audit usage to ensure compliance with this policy.
8. Termination
- SaaS: We reserve the right to terminate access to the SaaS service for violations of this policy.
- On-Premises: Users must uninstall the software and destroy all copies upon termination of the license.
9. Amendments
- This policy may be updated from time to time. Users will be notified of any significant changes.
10. Contact Information
For any questions or concerns regarding this policy, please contact our support team at [email protected]